Welcome to Connley Walker Pty Ltd’s Swiftly Compliant website. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please review them carefully.

Acceptance of Terms

By subscribing to or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Subscription and Account

• Eligibility: To subscribe to our services, you must be at least 18 years old or have the legal capacity to enter into a binding agreement.
• Subscriptions: Subscriptions are to be paid in advance for a 12-month period.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
• Renewal: Subscriptions are automatically renewed unless 30 days’ notice has been provided to Connley Walker Pty Ltd. Connley Walker Pty Ltd will send a subscription renewal notice via email to all subscribers 35 days prior to renewal.

Privacy and Data Collection

• Data Collection: We collect personal information such as name, email address, and payment details when you subscribe to our services. This information is used to provide the services and process payments.
• Third-Party Services: We may use third-party services, such as Stripe for payment processing, that may collect and process your personal data. These third parties are governed by their own privacy policies.
• User Rights: Users have the right to access, correct, or request deletion of their personal data. Please contact us at administration@connleywalker.com.au for any data-related requests.

Services

You acknowledge that subscribers will have access solely to the Services that are part of their subscription plan.

Document Access and Use

• Subscription-Based Access: Subscribers gain access to a library of downloadable documents (“Documents”). The subscription allows you to download and edit these Documents for personal or professional use.
• Usage Restrictions: You may use the Documents solely for your personal or business needs. You are not permitted to resell, distribute, or share the original versions of the Documents with third parties.
• Consultants: If you are a consultant, you may edit the Documents only if your client is a subscriber to our Website. Unauthorised use by consultants for non-subscribing clients is strictly prohibited.

Intellectual Property

• Ownership: The Documents and all other materials provided through the Website are the intellectual property of Connley Walker Pty Ltd. You do not acquire any ownership rights by downloading or editing the Documents.
• Limited License: We grant you a non-exclusive, non-transferable, and revocable license to use the Documents in accordance with these Terms.

LUCI: Your Content

When using LUCI, you may submit information or data (“Input”) and receive responses or suggestions based on that Input (“Output”). Both the Input and Output are referred to as “Content.” You are responsible for all Content, ensuring that it complies with applicable laws and these Terms. You confirm and warrant that you hold all necessary rights, permissions, and licenses to provide the Input to LUCI.

Prohibited Activities

• Resale and Redistribution: You are not allowed to resell, redistribute, or make the Documents available to third parties, whether in original or modified form.
• Unauthorised Editing: Editing the Documents and providing these to persons or entities who are not subscribers is strictly prohibited.
• Unauthorised Access: You may not share your subscription login credentials with others or allow non-subscribers to access the Website’s content.

You are prohibited from using our Services for any unlawful, harmful, or inappropriate activities. For instance, you must not:

• Use our Services in a manner that infringes on, misuses, or violates the rights of others.
• Modify, replicate, lease, sell, or distribute any part of our Services.
• Attempt to reverse engineer, decompile, or uncover the source code or internal workings of our Services, including models, or systems, unless allowed by applicable law.
• Extract data or output automatically or through any programmatic means.
• Claim that LUCI output was produced by a human when it was not.
• Interfere with or disrupt the functionality of our Services, including bypassing rate limits, protective features, or safety measures we have implemented.
• Use the website or systems that directly compete with Connley Walker Pty Ltd.

Competitor Breach and Non-Refund Policy: If you are found to be a direct competitor of Connley Walker Pty Ltd, in violation of our terms, your account will be terminated immediately. If any downloadable content has been accessed or downloaded prior to the discovery of this breach, no refund will be provided as the content has been delivered in full.

AI Bias and Limitation Clause

The output generated by LUCI may be subject to biases inherent in the AI models, and Connley Walker Pty Ltd cannot guarantee the accuracy or completeness of the information provided. Users should not rely solely on LUCI for critical decisions and are encouraged to seek professional advice.

Liability Disclaimer for AI Advice and Documentation

The advice provided by our downloadable Documents and our AI chatbot “LUCI” is for informational purposes only. Connley Walker Pty Ltd. is not liable for any decisions or actions taken by users based on the information or advice provided by LUCI or our documentation. Users are responsible for verifying the accuracy and applicability of the advice to their specific situation and are encouraged to seek professional consultation for critical security-related decisions. Connley Walker Pty Ltd. shall not be held liable for any damages, losses, or claims arising from reliance on information provided by LUCI or the Documents.

Refund Policy

We comply with the Australian Consumer Law (ACL) regarding refunds. If the services provided are significantly different from what was advertised or are faulty, users may be eligible for a refund. No refunds will be issued for unused portions of the subscription unless required by law.

Force Majeure

Connley Walker Pty Ltd shall not be held liable for any failure or delay in the performance of its services due to events beyond its reasonable control, including but not limited to natural disasters, cyber-attacks, or other unforeseen circumstances.

Termination of Access

• Breach of Terms: We reserve the right to terminate or suspend your account and access to the Website if you breach these Terms. No refunds will be provided for any unused portion of your subscription period.
• Cancellation: You may cancel your subscription at any time, but no refunds will be provided for any unused portion of your subscription period.

Disclaimer of Warranties

The Documents and services provided on the Website are offered “as is” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

In no event shall Connley Walker Pty Ltd be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Documents, the Website, or LUCI.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Victoria, Australia without regard to its conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes.

Disputes

Any dispute, controversy, or claim shall be resolved by arbitration in accordance with the ACICA Arbitration Rules. The seat of arbitration shall be Melbourne, Australia. The language of the arbitration shall be English. The number of arbitrators shall be one.

Fair Usage Policy

• Download Limits: Subscribers are allowed to download limited documents per day based on their level of subscription. This limit ensures that all users have equitable access to our resources.
• Monitoring: We may monitor the number of documents downloaded by each subscriber to prevent abuse of the service. If we detect excessive downloading or other behaviour that we deem to be in violation of this Fair Usage Policy, we reserve the right to take appropriate action.
• Restricted Access: If you exceed the fair usage limits, we may temporarily restrict your access to further downloads or take other measures as necessary, including but not limited to limiting your account access or terminating your subscription without refund.
• Exemptions: If you have a legitimate need to download more documents in a given period, you may contact our support team to request an exemption from the standard limits. Such requests will be considered on a case-by-case basis.
• Policy Updates: We reserve the right to update or modify this Fair Usage Policy at any time. Any changes will be effective immediately upon posting on the Website.

Contact Information

For any questions regarding these Terms, please contact us at administration@connleywalker.com.au.